Advanced Directives

Advanced Directives are documents completed by competent adults outlining their personal decisions for receiving life sustaining health care should they be rendered unable to make or communicate those decisions.   Ambulatory Surgery Centers in the State of Florida will not enact any provisions contained in an Advanced Directives document, but we encourage all patients to have a completed Advanced Directives document on file with all of their health care providers. In the unlikely event that care at another facility is needed, your medical record will contain this important document.  If you are in need of Advance Directive information, we will be glad to provide it to you.

Download Advanced Directives Forms
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Appointments

Appointments are made for you by your physician’s office.  We work closely with each doctor’s office to ensure that patients receive the most appropriate appointment time for their procedure and medical condition.

Care Givers

Due to limited space, we request that only one person accompany all adult patients to the facility.  Our waiting room temperature can vary, and we want your care giver to be comfortable, so please advise them to bring a light jacket or dress in layers.  Because you are receiving anesthesia, you are considered impaired and will not be allowed to drive yourself home.  If you do not have a responsible care giver with you, your surgery will not be performed.

Cell Phone Use

Physicians Day Surgery Center prohibits the use of cell phones and recording devices in the facility. While we do not want to restrict a patient or family member’s access to their devices, we are sensitive to the privacy of all patients and family members. In order to avoid the accidental recording of sound or images of others, we ask family members or guests to only use cell phones outside the building.

Health Related Data

The State of Florida collects data on all healthcare facilities. This data includes both statistical and quality data. You may view this data at www.Floridahealthfinder.gov.

HIPAA and You

The Health Insurance Portability and Accountability Act is a complex piece of legislation that has many positive protections for patients.  Most people are aware of the privacy aspects of this legislation as it pertains to medical records.  All health care providers are required to provide their patients with written guidelines regarding how their personal health information can be used and disclosed, as well as how the patient can access and revise their own medical record.  Please be assured we also have security measures in place to protect any patient information that may be stored or transmitted electronically.

You may review  your receipt of the Privacy Practices of Physicians Day Surgery Center electronically or you may print a copy for your records.

Download Notice of Privacy Form
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Insurance and Billing

Please see the Payment page for specific information regarding our Business Office Policies.

Patient’s Rights and Responsibilities

Successful health care happens when there is a clear and trusting relationship between the patient and the provider.  Please read the statement of Patient’s Rights and Responsibilities to better understand what we have committed to providing to our patients, and what we expect our patients to provide to us.  We are all on the same team working towards the same goal.

Download Patient’s Rights and Responsibilities Form
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Pain Management Instructions

Patients receiving local anesthesia will not receive an assessment telephone call from our nursing staff.  Please follow any instructions from your physician regarding medications, especially if you take anti-coagulation therapy (blood thinners).  Most patients can take their regular medications and follow a regular diet.  We do ask that you refrain from eating or drinking for one hour before your scheduled procedure time.  Bring a written list of your medications with you. Please leave all jewelry and valuables at home and remove any body piercings.  Bring your insurance card(s) and photo ID card with you. Wear loose comfortable clothing and bring your eyeglasses and hearing aids with you.

Pre-Operative Instructions

Pre-Operative instructions may vary from patient to patient and you should always follow any specific instructions given to you by your surgeon or by our Assessment Nurse.  Your medical history and current medications will be reviewed by our staff, and will be discussed with you during your assessment phone call.  Eat a light meal for dinner the evening before surgery.  Bring a written list of your medications with you on surgery day.  If you are having anesthesia, it is very important that you do not eat or drink anything after midnight prior to your surgery, unless you are given specific instructions to the contrary.  This includes gum, mints, etc.  Do not drink alcoholic beverages for twenty four hours before surgery, and try not to smoke for forty hours before surgery.  Please leave all jewelry and valuables at home, but bring your insurance card(s) and photo ID card with you.  You do not need to remove nail polish, but do not wear any make-up or any fasteners in your hair, and remove any body jewelry.  Use common sense when choosing clothing to wear for your surgery.  Loose, comfortable clothing, button down shirts or blouses and slip-on shoes work best.   Bring your eyeglasses and hearing aids with you.

Your Medical History

You will be contacted by one of our assessment nurses to obtain and review your medical history.  We want to ensure that you are an appropriate candidate for outpatient surgery and that we have accurate information regarding your medications, allergies and previous surgeries.  If you would like to provide this information in advance, please fill out our Assessment Form.  Once we receive your medical history, we will review it and contact you briefly to provide any specific instructions and answer any questions you may have.

Your Recovery

You are having your surgery in an outpatient setting and not in a hospital.  You will be discharged from our care once you recovered sufficiently from your anesthesia in order to travel home safety, but you still may feel a bit sleepy.  Do not plan on doing anything other than resting comfortably at home for the remainder of the day.  Your doctor will instruct you as to when you may begin to resume your normal activities.  Unless otherwise instructed, you may resume a normal diet.  It is best to begin with clear liquids, progress to soup and crackers and ease back into your regular way of eating as tolerated.  Small portions are often tolerated better. You will receive written instructions regarding your recovery.  If any problems occur or you are experiencing anything that you did not anticipate, please call your physicians office.  If you are unable to reach your physician and you feel that your signs and symptoms warrant a physician’s attention, please go to your hospitals emergency department.

Anesthesia Services

Anesthesia services at Physicians Day Surgery Center are provided by Team Health.

What to Do if You Have a Complaint

If you have a complaint about the care you have received at Physicians Day Surgery Center, please feel free to contact the Administrator at 239-596-2557, Ext. 104. If you feel that you would like to file an official complaint with a regulatory agency, please use the following contact information:

  • If you have a complaint against a hospital or ambulatory surgical center, call the Consumer Assistance Unit, Health Facility Complaint Hot Line at 1-850-487-3183 or 1-888-419-3456, or write to the Agency for Health Care Administration, Consumer Assistance Unit, 2727 Mahan Drive, Tallahassee, FL 32310.
  • IF you have a complaint against a physician, call the Medical Quality Assurance Office at 1-850-414-7209 or write to the Agency for Health Care Administration, Medical Quality Assurance Consumer Services, 2727 Mahan Drive, Tallahassee, FL 32310.
  • All Medicare beneficiaries may file a complaint or grievance with the Medicare Beneficiary Ombudsman at www.medicare.gov/claims-and-appeals/medicare-rights/get-help/ombudsman.html